Baillie Lodges Pty Ltd recognises that your privacy is important and we are committed to protecting your personal information. Within Australia, the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles which form part of the Privacy Act govern the way in which we handle your personal information.

This privacy policy (Policy) sets out how we collect, use, disclose and otherwise manage personal information about you (including in respect of maintaining the quality and security of your personal information). We invite you to check our website regularly for any updates to this Policy, which was last updated on 25 November 2024.

Personal information means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

We will only use your personal information for the purposes described in this Policy or where otherwise required or authorised by law.

Types of information collected

We may collect and store personal information about you, such as:

  • biographical details (including your name and address);
  • contact details (including your email address and phone number);
  • guest details;
  • room preferences;
  • payment card information;
  • identity details (eg, passport or licence);
  • images captured by closed circuit television in public areas of public areas of our premises;
  • other information relevant to providing you with the services you are seeking, or someone else you know is seeking;
  • dietary and other personal preferences;
  • any other information that we are required by law to collect; and
  • any other information you provide us from time to time.

Under certain circumstances, we may also need to collect sensitive information about you.  Sensitive information includes any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.  Examples of sensitive information that may be collected include:

  • health information (e.g., in the context of your accessibility requirements or allergies); and
  • incident information (e.g., in responding to medical incidents).

Purposes of collection

Generally, we will collect and use your personal information for one or more of the following primary purposes:

  • providing information and services to you or someone else you know;
  • managing reservations (including sales, payments, communications and customer service);
  • undertaking various activities required or authorised by law or contract, including:
    • enforcing agreements between you and us and managing possible claims and disputes; and
    • responding to and complying with requests and legal demands from regulators or other authorities;
  • providing you with information about other services that may be of interest to you, that we and other organisations that we have affiliations with may offer;
  • providing you with promotional information about us and other organisations that we have affiliations with;
  • facilitating our internal business operations, including the fulfilment of any legal requirements;
  • analysing our services and customer needs with a view to developing new and/or improved products and services;
  • to support our security and fraud prevention processes; and
  • to manage extraordinary operations (mergers, acquisitions, transfer of business or transfer of a branch of the business), joint ventures, consortium agreements and other extraordinary operations.

We may also use your personal information for reasonably (or directly if the personal information is sensitive information) related secondary purposes within your reasonable expectations.

Methods of collection

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a meeting or telephone conversation with you.

There may, however, be some instances where personal information about you will be collected indirectly because it is impractical to collect personal information directly from you. We may obtain personal information about you from publicly available sources and other organisations with which we have affiliations, including our related bodies corporate and travel agents, where the transfer of your information to us is in accordance with this Policy or applicable law.

Where we collect sensitive information, we will ask for your consent unless a legal exception applies (for example, where necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law).

Failure to provide information

If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you or they are seeking.

Internet users

If you access our website, we may collect information about your connection session in the form of your IP address and browser details. Our website may also use cookies from time to time. The primary purpose of cookies is to recognise returning users and provide a customised experience. You may disable cookies by adjusting your browser preferences, however this may impact certain features and functionality of our website. Server log files may be preserved and used at any time and in any way necessary to monitor for and prevent security breaches and to ensure the integrity of our operations.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.

Use and disclosure

Generally, we use and disclose personal information about you for the purposes for which it was collected. We may also disclose personal information about you to:

  • service providers who assist us in operating our business;
  • other service providers who provide the various services that you have requested and we have arranged;
  • other organisations that we have affiliations with (including our related bodies corporate) for the purposes of providing you with services, information about services and various promotions that might be of interest to you.

We may disclose personal information to other parties including our related bodies corporate and service providers as permitted by the Privacy Act. These third parties may be located overseas including New Zealand, Canada, USA and Chile It is not practicable for us to specify in advance the location of every service provider with whom we deal.

Storage of your personal information

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected.

We actively review the personal information we store and will securely delete or de-identify personal information once we no longer need it for any purpose for which the information may be used, disclosed or retained under the Privacy Act.

Security

We store your personal information in different ways, including on paper and in electronic form. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure. These may include both electronic and physical security measures.

Access

You are entitled to access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the personal information requested within 30 days. We may charge you a reasonable fee for giving access to your requested personal information.

We may decline a request for access to personal information where the Privacy Act requires or permits us to do so. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out-of-date, please notify us immediately. We will take reasonable steps to correct your personal information to ensure that it is accurate, up-to-date and complete.

Feedback, queries and complaints

If you have any feedback, queries or complaints about the way in which we handle your personal information, please contact us at:

Privacy Officer
Baillie Lodges
PO Box 596
Avalon NSW 2107
AUSTRALIA

+61 2 9918 4355

privacy@baillielodges.com.au

If you remain unsatisfied with the way in which we have handled your feedback, query or complaint, you may approach an independent advisor or contact the Office of the Australian Information Commissioner for guidance on alternative courses of action which may be available.

The Office of the Australian Information Commissioner may be contacted using the following details:

GPO Box 5288, Sydney NSW 2001

1300 363 992

https://www.oaic.gov.au